Last Updated: June 29, 2026
1. Introduction
Shaanxi Erxiao Gelong Information Technology Co., Ltd. ("Erxiao Gelong Tech," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.erxiaogelong.shop (the "Website") or otherwise engage with our services.
Please read this policy carefully. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.
2. Information We Collect
We may collect the following categories of information when you interact with our Website or services:
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Submit an inquiry or contact form — including your name, email address, phone number, and the content of your message.
- Request a quote or consultation — including company name, project details, and contact information.
- Communicate with us — via email, phone, or other channels, we may retain the content of your communications.
2.2 Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- Device and usage information — IP address, browser type and version, operating system, referring URLs, pages visited, and the dates and times of visits.
- Cookies and similar technologies — We may use cookies and similar tracking technologies to enhance your browsing experience and analyze Website usage.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, provide quotations, and deliver our services.
- To communicate with you about your requests, projects, and account-related matters.
- To improve our Website, services, and customer experience.
- To comply with legal obligations and protect our legal rights.
- To send administrative information, such as changes to our terms, policies, and service updates.
- To detect, prevent, and address technical issues, fraud, or security concerns.
We will not use your personal information for purposes that are incompatible with those described in this policy without notifying you and, where required, obtaining your consent.
4. Legal Basis for Processing (GDPR / Applicable Law)
If you are located in the European Economic Area (EEA) or other jurisdictions with similar data protection laws, our legal basis for processing your personal information includes:
- Consent — where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual necessity — where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services and Website security, provided those interests do not override your fundamental rights.
- Legal obligation — where we need to process your data to comply with applicable laws and regulations.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers — With trusted third-party vendors who assist us in operating our Website, conducting our business, or servicing you (e.g., hosting providers, email delivery services), under strict confidentiality agreements.
- Legal compliance — When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business transfers — In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, with notice provided to you.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
Specifically:
- Contact form submissions and inquiry records are retained for up to 24 months after the last communication.
- Service-related records are retained for the duration of the service relationship plus a reasonable period thereafter.
- Website analytics data is retained in aggregated form indefinitely; personal data within analytics is retained for no more than 26 months.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL protocols.
- Secure server infrastructure with access controls and monitoring.
- Regular security assessments and vulnerability testing.
- Employee training on data protection and confidentiality practices.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to access — Request a copy of the personal information we hold about you.
- Right to rectification — Request correction of inaccurate or incomplete information.
- Right to erasure — Request deletion of your personal information, subject to certain legal exceptions.
- Right to restrict processing — Request that we limit the processing of your personal data.
- Right to data portability — Request a copy of your data in a structured, machine-readable format.
- Right to object — Object to the processing of your personal information for direct marketing or other purposes.
- Right to withdraw consent — Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframe required by applicable law.
9. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to improve functionality and analyze usage patterns. Cookies are small text files stored on your device by your web browser.
Types of cookies we may use:
- Essential cookies — Required for the basic operation of our Website.
- Analytics cookies — Help us understand how visitors interact with our Website to improve performance and user experience.
- Functional cookies — Remember your preferences and settings to enhance your browsing experience.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our Website.
10. Third-Party Links
Our Website may contain links to third-party websites, services, or content that are not owned or controlled by us. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites you visit.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place in compliance with applicable data protection laws, including standard contractual clauses where required.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Shaanxi Erxiao Gelong Information Technology Co., Ltd.
Room 1803, Unit 3, Building 2, Yahe Sijicheng,
Fengcheng 4th Road, Xi'an Economic and Technological Development Zone,
Shaanxi, China
Email: support@erxiaogelong.shop
Phone: +86 176-3622-7165
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or prominent notice on our Website. We encourage you to review this policy periodically.